Warranty

5-Year Guarantee & Warranty Periods

All guarantee and warranty periods begin from the date of delivery. If you suspect that there may be a fault with your bed or mattress, please refer to our dedicated customer service team for guidance and inspection.

A five-year warranty covers all models within the Sonno beds and mattress range, ensuring protection against any potential issues arising from faulty materials or workmanship. This warranty applies to all beds, except those sold as clearance items or in mattress or bed-only sales cases, when used with a non-approved base or mattress deemed unsuitable. If any bed or mattress is found to have issues related to faulty materials or workmanship during the first five years, we will gladly provide free repair or replacement services.

Terms and Conditions

The guarantees or warranties shall not apply when:

• The product has been soiled or stained in any way.
• The product was damaged accidentally after delivery.
• The product has been jumped on or damaged by improper use.
• The product has been used commercially or has been misused in any way.
• The mattress has been bent or folded in such a way as to cause damage to spring sets.

Additional Information:

The 5-year warranty does not apply to any purchases before the 12th of September 2023.

Prior to this date, the warranty period was 3 years for purchases between 13th March 2022 and 11th September 2023, and a 1-year warranty was for purchases prior to 13th March 2022.

All reasonable efforts will be made to match fabrics and colours where an item is repaired or replaced. However, a match cannot be guaranteed.

Where the repair or replacement of a bed is not possible, we will offer you the opportunity to choose an alternative product. You must pay the difference if you select a product that is more expensive than the nearest equivalent.

The guarantee is non-transferable and only applies to the original purchaser. Proof of purchase may be required.

The guarantee only applies to our usual delivery areas within the mainland UK.

Your Statutory Rights are not affected.

SONNO will always honour your statutory rights.