Reinforced Divan Base

Delivery

Where do you deliver to?
We deliver furniture to our customers across mainland UK. These products will be delivered by a one man delivery company. This means the courier can only deliver the ordered items to the front door of the designated delivery address, if you reside in an apartment or a block of flats, the delivery driver will deliver to the lobby of the building only.

How long will my order take to be delivered?
All our products are delivered to your home within 5-10 working days.
Some locations may take longer for delivery, see our delivery information page for more details.

How much is the delivery?
Our delivery is free to mainland UK. We offer additional services such as room of choice delivery, assembly service and removal of old bed & mattress for an additional cost. Please contact us on the web chat to find out more.

Extra Information
For more details on missed deliveries and rearranging a delivery please see our delivery information page or click on the quick links at the bottom of the page. 

Returns

Changed your mind about a purchase? No problem! We accept returns and offer refunds up to 14 days after delivery, as long as the item is unused and in its original condition. 
For stress-free returns and refunds, just contact us before the 14 days is up and we’ll begin the process. Scroll down for more information about returning specific items. 
Get in touch via support@sonno.co.uk

Can you collect the item(s) I want to return?
Yes. If you decide to return an order delivered to you by our courier, we can also collect it. 

How long will you take to collect my order?
Collections can take 5-10 days

How much do returns cost?
When returning an item, we will charge you £50 to collect the item. 

Divan Beds
Our divan beds truly are divine, but we know the challenges of buying a bed online. It’s only when you sit or lay down on that you can enjoy the full experience. 
Fortunately, you can test out our beds with the protective cover on. When testing the mattress, do not remove the packaging as it will no longer be viable for return. 
If you’re not delighted with your divan bed, contact us within 14 days of receiving it and we’ll arrange for a collection. 
All we ask is that you keep the original packaging and take care of it so that it can be packed up again securely when getting it ready for collection.
If the item or packaging is dirty, damaged or not well-maintained, you will have to source the appropriate packaging yourself in order to facilitate the return.
For a successful return and collection, your divan bed needs to be:

• In its original packaging
• Unused
• In a resaleable condition
• Unopened

For health and safety reasons, we cannot accept or collect your divan bed if the mattress has been used or taken out of its original packaging.

Mattresses
Take time to get to know your mattress. We make sure our mattresses meet our high standards before we send them to you. However, we encourage you to inspect your order when you receive it. 
If you have purchased a mattress on its own and it’s not a match made in heaven, contact us within 14 days of receiving it and we’ll arrange for a collection. 
For a successful return and collection, your divan mattress needs to be:

• In its original packaging
• Unused
• In a resaleable condition
• Unopened

For health and safety reasons, we cannot accept or collect your mattress if it has been opened or used. 

Extra Information
For more details on returns, refunds and cancellations page please read out Return Policy. Just click on the quick links and the bottom of the page. 

1. We are a heavy couple, will this bed be suitable for our weight?
We would strongly advise you to upgrade the bed to a re-inforced bed. This will make the bed extremely strong and ideal for heavier people. You won't have any issues with the bed then, and it will last you many years.

2. How easy is assembly?
Assembly is very easy and should only take 5 minutes. All you have to do is attach the headboard to the base and use 2 U Clips (which are provided) to clip the 2 bases together underneath so that they do not move.

3. How high is the base?
Base is approx 14 inches high.

4. How long is delivery?
Delivery is within 1-2 weeks approx, please see the Delivery section below for more information

5. Do your products come with a guarantee?
Yes this item comes with a 1 year guarantee.

6. Do your products conform to UK fire safety regulations?
Yes off course! This is very important to us and we make sure all our products conform to UK fire and safety regulations.

7. Which side will the drawers be on?
Headboard can be placed at either end of the bed so you choose which side you want the drawers to be.

8. Does this bed have any slats?
No, it is a solid platform top divan base.

9. How is this item delivered?
Apart from the small single and single beds, the bases come delivered in 2 halves, thus making it easy to take upstairs (we can also do a split base option, please contact us for further details). Headboard also comes separate and has to be attached.

Changed your mind about a purchase? No problem! We accept returns and offer refunds up to 14 days after delivery, as long as the item is unused and in its original condition. 
For stress-free returns and refunds, just contact us before the 14 days is up and we’ll begin the process. Scroll down for more information about returning specific items. 
Get in touch via support@sonno.co.uk

Can you collect the item(s) I want to return?
Yes. If you decide to return an order delivered to you by our courier, we can also collect it. 

How long will you take to collect my order?
Collections can take 5-10 days

How much do returns cost?
When returning an item, we will charge you £50 to collect the item. 

Divan Beds
Our divan beds truly are divine, but we know the challenges of buying a bed online. It’s only when you sit or lay down on that you can enjoy the full experience. 
Fortunately, you can test out our beds with the protective cover on. When testing the mattress, do not remove the packaging as it will no longer be viable for return. 
If you’re not delighted with your divan bed, contact us within 14 days of receiving it and we’ll arrange for a collection. 
All we ask is that you keep the original packaging and take care of it so that it can be packed up again securely when getting it ready for collection.
If the item or packaging is dirty, damaged or not well-maintained, you will have to source the appropriate packaging yourself in order to facilitate the return.
For a successful return and collection, your divan bed needs to be:

• In its original packaging
• Unused
• In a resaleable condition
• Unopened

For health and safety reasons, we cannot accept or collect your divan bed if the mattress has been used or taken out of its original packaging.

Mattresses
Take time to get to know your mattress. We make sure our mattresses meet our high standards before we send them to you. However, we encourage you to inspect your order when you receive it. 
If you have purchased a mattress on its own and it’s not a match made in heaven, contact us within 14 days of receiving it and we’ll arrange for a collection. 
For a successful return and collection, your divan mattress needs to be:

• In its original packaging
• Unused
• In a resaleable condition
• Unopened

For health and safety reasons, we cannot accept or collect your mattress if it has been opened or used. 

Extra Information
For more details on returns, refunds and cancellations page please read out Return Policy. Just click on the quick links and the bottom of the page.